Front Desk Clerk Position Available In Calcasieu, Louisiana

Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job DescriptionServe as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences. Join our professional team to provide comprehensive information about hotel amenities, facilities, and events to our valued guests. Manage front desk operations by facilitating room sales and delivering high-quality customer serviceAddress guest inquiries, resolve concerns, and provide detailed information about local attractions and amenitiesProcess guest registrations accurately and efficiently while maintaining attention to detail in computer entriesCoordinate room key distribution and management for guest accessProcess financial transactions and maintain accurate payment records during check-out proceduresCollaborate with Executive Hosts to ensure optimal guest satisfaction and experienceGenerate and maintain operational reports using hotel management systemsPerform end-of-shift reconciliation of all financial transactionsExecute manual procedures during system downtimes to maintain continuous operationsSupport management with additional administrative tasks and special projects as assignedQualificationsHigh school diploma or equivalent required, with minimum 6 months of front desk experienceProficiency in operating standard office equipment, demonstrated typing speed of 45+ WPM, and competent 10-key skillsStrong verbal and written English communication skills requiredKnowledge of hotel key systems preferred; training providedMust demonstrate schedule flexibility to work various shifts as neededPhysical capability to stand for extended periods requiredDemonstrated ability to manage multiple tasks while maintaining attention to detailStrong mathematical aptitude for addition, subtraction, and account auditingExperience in handling financial transactions and operating electronic draft systemsAbility to learn and operate LMS, CMS, and Hot Sauce/Espresso systemsMust qualify for and maintain required gaming certifications and licensesAdditional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.