Guest Service Agent Position Available In East Baton Rouge, Louisiana

Guest Service Agent Home2 Suites Baton Rouge Siegen 10800 Siegen-holiday Circle, Baton Rouge, LA 70809 The Home2 Suites Baton Rouge is currently hiring for two (2) Guest Service Agents. This position would be three to five days per week working any shift. The days are not set. Days rotate based on the needs of the hotel. The Guest Service Agent position is the face of the hotel. They are the main point of contact for all of our valued guests, are typically both the first and last person the guests see during their stay and are responsible for providing exemplary service in all guest interactions, whether in person or over the phone. The position requires being on your feet for eight hours or more at a time, being able to multitask and think critically, an ability to empathize with guests when presented with a problem as well as being able to take ownership of that problem and provide a memorable resolution to the satisfaction of our guests. Effective and consistent communication is an absolute must for this position, as well as the ability to take initiative and understand the importance of the role the position plays in the success of the hotel. The position requires answering incoming calls on the hotel phone line using proper phone etiquette, managing guest reservations, checking in or checking out guests and providing information about the hotel and local area, maintaining the cleanliness of the front desk and lobby area, proper cash handling, proper key control, and other special projects assigned by the supervisor. Applicants should be energetic, friendly, dedicated, honest, reliable, and possess a true spirit to serve. Previous Hilton PEP experience is preferred and a minimum of

ONE YEAR PREVIOUS

hotel front desk experience is required. Social distancing measures have been implemented at the property as well as additional cleaning responsibilities for all staff members including the front desk. Sanitizing keys, the front desk workstations, the equipment, and the coffee station and business center are now a necessary part of this position.

Job Type:

Part-time Pay:

$13.50 per hour

Benefits:

Employee discount

Schedule:

8 hour shift Evening shift Holidays Monday to Friday Morning shift Nights as needed Overnight shift Weekends as needed

Work Location:

In person