Guest Service Agent Position Available In East Baton Rouge, Louisiana

Guest Service Agent Tru by Hilton Citiplace 2562 Citiplace Court, Baton Rouge, LA 70808 Job Overview We are seeking a dedicated and personable Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a crucial role in creating memorable experiences. Duties Greet guests warmly upon arrival and provide them with necessary information about the hotel and its amenities. Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts. Handle phone inquiries with professionalism, demonstrating excellent phone etiquette. Assist guests with reservations, cancellations, and modifications as needed. Address guest concerns or complaints promptly and effectively, ensuring high levels of customer satisfaction. Maintain knowledge of local attractions, events, and services to provide recommendations to guests. Perform night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Qualifications Previous experience in hospitality or customer service roles preferred. Strong communication skills with an emphasis on phone etiquette. Bilingual or multilingual abilities are a plus to cater to diverse clientele. Familiarity with hotel management software and phone systems is advantageous. Ability to work flexible hours, including nights, weekends, and holidays as needed. Excellent organizational skills with attention to detail in managing guest requests and reservations. A positive attitude and a commitment to delivering outstanding guest services. Knowledge of hospitality management principles is beneficial but not mandatory.

Shift:

7am-3pm, 3pm-11pm 2 days each total 32hrs Join our team as a Front Desk Agent and contribute to providing exceptional experiences for our guests!

Job Type:

Full-time Pay:

$12.00 – $13.50 per hour Expected hours: 32 per week

Benefits:

Employee discount

Schedule:

8 hour shift Evening shift Morning shift People with a criminal record are encouraged to apply

Work Location:

In person