Hotel Front Desk Agent Position Available In East Baton Rouge, Louisiana

Hotel Front Desk Agent Hotel Indigo Baton Rouge Downtown Baton Rouge, LA Job Details Part-time | Full-time $15.50 an hour 12 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Customer service Night audit Organizational skills Front desk OPERA Communication skills Hotel experience Entry level Full Job Description This is a set full time shift Tuesday through Saturday with Sunday and Monday off. We are looking for a Hotel Front Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Ability to learn and run Night Audit processes; cover night audit shifts as needed. Skills Work experience as a Hotel Night Auditor. Experience with hotel reservations software, like IHG Merlin and Opera Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Night Audit experience is a plus

Job Types:

Full-time, Part-time Pay:

$15.50 per hour

Benefits:

Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed Ability to

Commute:

Baton Rouge, LA 70801 (Required) Ability to

Relocate:

Baton Rouge, LA 70801: Relocate before starting work (Required)

Work Location:

In person