Front Desk Agent Position Available In Jefferson, Louisiana

Front Desk Agent Bourbon Orleans Hotel – 4.0

New Orleans, LA Job Details Full-time Estimated:

$28.5K – $32.1K a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Referral program Qualifications Bilingual Hospitality Customer service Driver’s License Front desk Phone etiquette Communication skills Entry level Hospitality management Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures. Answer phone calls promptly, providing information about hotel services, room availability, and rates. Handle guest inquiries and complaints with professionalism, ensuring satisfaction throughout their stay. Maintain accurate records of guest information and reservations using hotel management software. Collaborate with housekeeping and maintenance teams to ensure that rooms are ready for incoming guests. Provide local area information to guests, including dining options, attractions, and transportation services. Process payments and maintain cash drawers accurately. Uphold hotel policies and procedures while maintaining a high standard of hospitality. Qualifications Previous experience in a front desk or customer service role within the hospitality industry is preferred. Bilingual skills are a plus, enhancing communication with diverse guests. Strong understanding of hospitality management principles and practices. Excellent phone etiquette and interpersonal skills to effectively engage with guests. Ability to multitask while maintaining attention to detail in a busy environment. Proficiency in hotel management software is advantageous but not required; training will be provided. A positive attitude, strong work ethic, and commitment to delivering outstanding guest experiences. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift

Work Location:

In person