Night Auditor Hotel Front Desk Associate Position Available In Lafayette, Louisiana
Tallo's Job Summary: The Night Auditor Hotel Front Desk Associate position at Holiday Inn Express in Scott, part of Hilton, involves providing a personalized guest experience, handling transactions accurately, and maintaining a clean and professional appearance. This primarily evening and overnight role requires effective communication, computer skills, and the ability to lift objects up to 20 pounds. Salary is negotiable based on experience, and benefits include health, dental, and vision insurance, 401k with a match, paid vacations, and monthly bonuses.
Job Description
Night Auditor Hotel Front Desk Associate (part of Hilton) 3.6 3.6 out of 5 stars 736 I-10 South Frontage Road, Scott, LA 70583 Do you enjoy making others smile and making their day better? Holiday Inn Express in Scott is looking for YOU!!! Job Summary As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Holiday Inn Express, we believe that every ambassador is an innovator, explorer, and relationship builder – someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. No matter what position you are in, there are a few things that are critical to success making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk agent role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover. This is a primarily evening and overnight position – 3pm – 11pm, 11pm-7am and includes weekends and holidays.
JOB REQUIREMENTS
Ability to verbally communicate effectively with guests and co-workers. Good computer and phone skills Ability to handle transactions in an accurate manor Pushing, pulling, bending, stooping, and upward reaching. Some exposure to cleaning chemicals Great relationship building skill and salesmanship Practice the Basics of Brilliant Hosting at all times Check guests in and out, finish daily checklist and log guest mail. Assist in blocking of reservations and any cancellations. Inform guests about hotel services, directions, room rates and amenities. Salary negotiable based on experience
Education Required:
High School Diploma Benefits include Health insurance Dental Insurance Vision Insurance Other ancillary insurance products available 401k with a Match Paid vacations Monthly bonus
