Guest Service Agent Position Available In Orleans, Louisiana

Guest Service Agent Maison St. Charles Hotel & Suites – 3.3 New Orleans, LA Job Details Full-time $13 – $14 an hour 1 day ago Qualifications Hospitality Guest relations Multilingual Customer service English Administrative experience Driver’s License Front desk Multi-line phone systems Typing Guest services Phone etiquette Communication skills Hotel experience Entry level Office experience Hotel management Full Job Description Job Overview We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are encouraged to apply, as this will enhance our guest relations. Duties Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage the front desk operations, including check-in and check-out processes. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest information and transactions using hotel management software. Operate phone systems to manage incoming calls and assist guests with their requests. Conduct night audits as needed, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience. Qualifications Previous experience in hospitality or customer service is preferred. Strong knowledge of front desk operations and guest services in a hotel environment. Familiarity with phone systems and hotel management software is advantageous. Excellent communication skills, both verbal and written; multilingual abilities are a plus. Strong problem-solving skills with a focus on guest relations. Ability to work flexible hours, including nights, weekends, and holidays as required. A degree in hospitality management or related field is beneficial but not mandatory. Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$13.00 – $14.00 per hour

Schedule:

8 hour shift Evening shift Morning shift

Work Location:

In person