Night Audit Supervisor Position Available In Orleans, Louisiana

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it’s all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans’ Cultural Crossroad. Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department. Job Specific Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests. Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints. Prints reports to monitor guest balances and notifies guests with over limit accounts. Assists agents and handles guest requests. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Act as Manager on Duty. Promotes Team work across Hotel and division on the overnight. Notifies appropriate individual promptly and fully of problems and/or unusal matters of significance. Executes emergency procedures in accordance to hotel standards. Ensure compliance of safety regulations and procedures on overnight shift. General Attends Hotel trainings as required. Maintains cleaniliness of hotel lobby and areas. Other duties as assigned. Qualifications College Degree Previous Hotel experience Previous Opera knowledge Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.