Front Desk Agent Position Available In Ouachita, Louisiana
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Job Description
Front Desk Agent 3.0 3.0 out of 5 stars 4915 Pecanland Mall Drive, Monroe, LA 71203 Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
Reserve a convenient stay at the Courtyard Monroe Airport, featuring spacious accommodations and superior amenities close to popular attractions including Pecanland Mall, Landry Vineyards and Monroe Civic Center. Our hotel is also located near Monroe Regional Airport, where we offer a complimentary shuttle ride. Upon arrival, unwind in our spacious, redesigned rooms with plush bedding, ergonomic workspaces, complimentary Wi-Fi, and mini-refrigerators for a practical stay. Rise and shine with breakfast from The Bistro, our restaurant serving morning meals with your choice of Starbucks® coffee and dinner options with beer, wine, and cocktails. If your visit is business-related, we got you covered. Our hotel features two flexible meeting rooms with space for up to 110 guests or 72 guests. After a successful day of work, head to our fitness center for a brisk but meaningful workout. Whether your plan is to relax or work, Courtyard Monroe Airport is the ideal place for both. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you’re looking for a place where you can grow, succeed, and belong, come join us!
