Night Auditor/Front Desk Clerk Position Available In Terrebonne, Louisiana
Tallo's Job Summary: Join our team at Ramada by Wyndham Houma as a Night Auditor/Front Desk Clerk. This full-time role pays $11.62 - $12.19 per hour and requires working nights as needed. Responsibilities include managing front desk operations, handling guest inquiries, and ensuring a welcoming atmosphere. Strong hospitality management background and excellent customer service skills are preferred.
Job Description
Night Auditor/Front Desk Clerk Ramada by Wyndham Houma Houma, LA 70364 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will be responsible for managing front desk operations, handling guest inquiries, and facilitating smooth check-in and check-out processes. This role is crucial in maintaining high standards of guest relations and satisfaction. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the check-in and check-out process efficiently while maintaining accurate records. Handle guest inquiries, requests, and complaints promptly and professionally to enhance their experience. Operate phone systems to manage incoming calls and assist guests with reservations or information requests. Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Uphold the highest standards of cleanliness and organization at the front desk area. Skills Strong background in hospitality management is preferred. Proficiency in operating phone systems effectively. Multilingual abilities are a plus, enhancing communication with diverse guests. Previous experience in a resort or hotel setting is advantageous. Excellent customer service skills with a focus on guest relations and satisfaction. Familiarity with front desk operations and night audit procedures is beneficial. Strong interpersonal skills to build rapport with guests and team members alike. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type:
Full-time Pay:
$11.62 – $12.19 per hour
Schedule:
Nights as needed
Work Location:
In person
