Guest Service Agent Position Available In Essex, Massachusetts

Guest Service Agent Holiday Inn Express Andover N-Lawrence 224 Winthrop Avenue, Lawrence, MA 01843 We are currently looking for an experienced friendly, customer service focused Guest Service Agent. This is an exciting opportunity for an individual ready to work in a fast paced environment and that have superb multi-tasking abilities. Knowledge of Opera PMS system if preferred. Job Description Consistently models the behavior of a ‘Baywood Ambassador’ who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Job Type:

Full-time Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Evening shift Holidays Weekends as needed Ability to

Commute:

Lawrence, MA 01843 (Required) Ability to

Relocate:

Lawrence, MA 01843: Relocate before starting work (Required)

Work Location:

In person