Hotel Front Desk Agent Position Available In Middlesex, Massachusetts

Hotel Front Desk Agent 1.7 1.7 out of 5 stars Woburn, MA A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Other responsibilities as assigned Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

Job Types:

Part-time, Full-time Salary:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekend availability Supplemental pay types: Bonus pay Signing bonus

Job Types:

Full-time, Part-time Pay:

$18.00 per hour

Schedule:

8 hour shift Day shift Weekends as needed

Work Location:

In person