Front Desk Attendant Position Available In Jackson, Missouri
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Job Description
Front Desk Attendant Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI Kansas City, MO 64153
Benefits:
Referral Bonus Program Employee discounts Paid time off
Overview:
The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they’ve made the right choice to stay with us!
Primary Duties and Responsibilities:
Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure necessary identification is taken from guests at check-in. Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously. Accurately record guest information and preferences in the Hotel’s internal system. Check guests out; resolve any late or disputed charges. Accurately process all cash and credit card transactions using established procedures.
Other Duties and Expectations:
Work closely with all departments using crystal clear communication. Lead by example; encourage co-workers to always perform at the highest levels. Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed. Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay. Understand and respond to customer’s needs and ensure a high level of guest satisfaction. Other duties as assigned.
Qualifications and Requirements:
1 year of previous hotel experience is preferred. 1 year of customer service, front desk, or related experience is required. Schedule (part-time – weekly hours may vary): Evening Shift, need PM availability! Holidays Overtime Weekend availability
