Hotel Reception Specialist Position Available In Taney, Missouri

Hotel Reception Specialist Branson Waterpark Hotel 3001 Green Mountain Drive, Branson, MO 65616 A Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay. Manage online, phone and in-person room reservations Welcome guests, check them in, distribute room keys and explain the hotel’s amenities Take payment from customers Respond to guests’ issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs Summary As a Front Desk Agent, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential as you manage check-ins and check-outs, handle inquiries, and address guest needs. With premium skills in hospitality management and multilingual communication, you will enhance the guest experience. Your relevant expertise in multi-line phone systems and guest relations will further support our commitment to excellence in service. Join our team and contribute to creating memorable stays for our guests. Qualifications Strong customer service skills with a focus on guest satisfaction Experience in front desk operations within a hotel or resort setting Proficient in handling multi-line phone systems and managing guest inquiries Knowledge of hospitality management principles Ability to communicate effectively in multiple languages is a plus Familiarity with night audit procedures and guest relations best practices

Job Type:

Full-time Pay:

$13.00 – $15.00 per hour

Schedule:

8 hour shift Day shift Evening shift Night shift Weekends as needed

Work Location:

In person