Hotel Front Desk Clerk Position Available In DeSoto, Mississippi

Hotel Front Desk Clerk Comfort Suites 7075 Moore Drive, Southaven, MS 38671 Job Summary We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. If you have a passion for hospitality and guest relations, we want to hear from you! Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle reservations, room assignments, and special requests using hotel management software. Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette. Address guest inquiries and resolve any issues or complaints in a timely manner. Maintain accurate records of guest accounts and transactions. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist with billing inquiries and payment processing. Promote hotel services, amenities, and local attractions to enhance the guest experience. Requirements Previous experience in guest services or hospitality management is preferred. Familiarity with front desk operations and phone systems is essential. Strong customer service skills with an emphasis on guest relations. Excellent communication skills, both verbal and written. Ability to multitask in a fast-paced environment while maintaining attention to detail. Multilingual candidates are highly encouraged to apply as it enhances guest interactions. Knowledge of hotel management software is a plus but not required; training will be provided. A positive attitude, professionalism, and a commitment to providing outstanding service are crucial for success in this role. Join our team as a Hotel Front Desk Clerk where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$13.00 – $14.00 per hour

Benefits:

Employee discount

Schedule:

8 hour shift Rotating weekends Weekends as needed Weekends only

Work Location:

In person