Front Desk Agent-Hampton Inn – Biloxi / Ocean Springs, MS Position Available In Harrison, Mississippi
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Job Description
Front Desk Agent-Hampton Inn•Biloxi / Ocean Springs, MS 1.8 1.8 out of 5 stars
Biloxi, MS Job Title:
Front Desk Agent Location:
Hampton Inn•
Biloxi/Ocean Springs, MS Department:
Front Office Reports To:
Front Office Manager /
General Manager FLSA Status:
Non-Exempt Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn•Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest.
Key Responsibilities:
Greet guests with a warm, genuine smile and assist them throughout their stay Perform check-in/check-out procedures accurately and efficiently Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus) Resolve guest concerns and complaints in a courteous and professional manner Process payments and maintain accurate records of transactions Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction Provide information about hotel amenities, local attractions, dining options, and directions Maintain a clean and organized front desk and lobby area Follow all Hilton brand standards and property policies, including safety and security procedures
Qualifications:
High school diploma or equivalent required; hospitality or customer service experience preferred Strong communication and interpersonal skills Ability to remain calm and professional in a fast-paced environment Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus Must be available to work flexible shifts including nights, weekends, and holidays Dependable, punctual, and team-oriented
Physical Requirements:
Must be able to stand for long periods of time Frequent walking, bending, and reaching Ability to lift up to 25 lbs as needed
What We Offer:
Competitive pay Hilton Team Member Travel Program Opportunities for advancement within the company Supportive and friendly team environment Employee recognition programs
