Guest Services Representative – Beau Rivage Position Available In Harrison, Mississippi
Tallo's Job Summary: This job listing has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Guest Services Representative, you will assist customers with telephone calls related to dispatch services while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensuring a resolution. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.
THE STARTING RATE
$16.40 THE
SCHEDULE
Wednesday & Thursday off days 11:00 pm to 7:00 am Friday – Tuesday
THE DAY-TO-DAY
Quickly and efficiently handling all incoming/outgoing calls while maintaining composure in a fast-paced environment. Dispatch and log guest service requests for luggage, room service, housekeeping, and other amenities. Perform data entry for requested services. Inform guests about property events and amenities while keeping records accurate and up to date. Maintain accurate records for all requests.
THE IDEAL CANDIDATE
Able to juggle multiple tasks simultaneously in a fast-paced environment without compromising on quality or service. 1+ year of prior relevant experience, including high-volume call center or customer service experience, or an equivalent combination of education, training, and experience. Effectively communicate in English, both in written and oral forms. Pays close attention to details, ensuring accuracy in data entry and handling guest requests with precision. Works well with others, effectively coordinating with different departments to meet guest needs. Thinks quickly and effectively to resolve guest issues, ensuring satisfaction.
THE PERKS & BENEFITS
Free meals in our employee dining room. Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Health & Income Protection benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?
EntityID=2&jobcode=11170-1 Are you ready to
JOIN THE SHOW?
Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
