Front Desk Associate Position Available In Hinds, Mississippi

Front Desk Associate Hilton Garden Inn Jackson Mississippi Downtown 235 West Capitol Street, Jackson, MS 39201

Key Duties and Responsibilities:

Greeting and Welcoming Guests:

Providing a warm and friendly welcome upon arrival and departure.

Check-in and Check-out Procedures:

Handling guest check-in and check-out, including verifying reservations, assigning rooms, and issuing keys.

Reservation Management:

Managing and updating reservations, including making changes, cancellations, and handling inquiries.

Answering Guest Inquiries:

Responding to guest questions about hotel services, amenities, local attractions, and other information.

Handling Payments:

Processing payments for room charges, services, and other expenses.

Resolving Guest Issues:

Addressing guest concerns and complaints in a calm and professional manner.

Maintaining Front Desk Area:

Keeping the front desk tidy and organized, ensuring that necessary supplies are available. Communicating with

Other Departments:

Collaborating with housekeeping, maintenance, and other hotel departments to ensure smooth operations.

Providing Local Information:

Offering recommendations for local restaurants, attractions, and activities.

Performing Clerical Tasks:

Sorting mail, making copies, filing documents, and other administrative duties.

Job Type:

Full-time Pay:

$12.00 – $15.00 per hour Expected hours: 30 – 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Holidays Morning shift Night shift

Work Location:

In person