Hotel Front Desk Clerk PT Position Available In Tunica, Mississippi
Tallo's Job Summary: As a Hotel Front Desk Clerk PT at Gold Strike Casino in Tunica, MS, you will welcome guests, manage check-ins and check-outs, handle cash transactions, and promote guest services. Requirements include a high school diploma, guest service experience, and cash-handling skills. Strong communication, organizational, and customer service skills are essential. Flexibility to work varied shifts, weekends, and holidays is necessary.
Job Description
Hotel Front Desk Clerk
PT 3.5 3.5
out of 5 stars Tunica, MS
PRIMARY PURPOSE
As a Front Desk Representative, you will welcome and register hotel guests and handle requests expeditiously. Provide outstanding front desk service, ensuring an exceptional hotel guest experience.
Position Status:
Part-Time Location:
Gold Strike Casino
PRINCIPAL DUTIES AND RESPONSIBILITIES
Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest. Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs. Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests. Partner with Housekeeping and other related departments to meet guest expectations and special requests. Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures. Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish. Perform other job‐related duties as requested.
MINIMUM REQUIREMENTS
High school diploma or equivalent. One (1) year face to face guest service experience. Six (6) months cash-handling experience. Work varied shifts, including weekends and holidays.
KNOWLEDGE, SKILLS, AND ABILITIES
Able to effectively communicate in English, in both written and verbal forms. Perception and awareness of individual needs and the ability to handle all situations calmly and professionally. Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine. Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail. Effective listening abilities with strong judgment skills. Knowledge of accommodations room capacities and amenities. Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts. Maintain a professional, neat, and well‐groomed appearance adhering to company standards.
WORKING CONDITIONS
This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
