Guest Experience Lead – Biltmore Pop Up Position Available In Buncombe, North Carolina

Job Description:

Description & RequirementsWho We Are lululemon is an innovativeperformance apparel company for yoga, running, training, and otherathletic pursuits. Setting the bar in technical fabrics andfunctional design, we create transformational products andexperiences that support people in moving, growing, connecting, andbeing well. We owe our success to our innovative product, emphasison stores, commitment to our people, and the incredible connectionswe make in every community we’re in. As a company, we focus oncreating positive change to build a healthier, thriving future. Inparticular, that includes creating an equitable, inclusive andgrowth-focused environment for our people. Job Summary The GuestExperience Lead is responsible for ensuring all guests (i.e.,customers) receive a quality in-store experience. They do this byoverseeing or providing technical product education thatarticulates the value of our product and brand to meet the uniqueneeds of each guest. The Guest Experience Lead is part of the storeleadership team, responsible for driving store performance on thefloor through guest experience and team achievement of daily salesor unit targets. Guest Experience Leads provide input to teammember performance evaluations, recommendations into store hiringdecisions, and act as Supervisor on Duty (SOD) when leading thefloor. Core Responsibilities of the Job Bring the lululemon guest experience framework to life, leadingfrom the floor to establish an exceptional and inclusive guestexperience. Continuously assess the level of guest connection and technicalproduct education, ensuring every single guest receives technicalproduct education and assisting the guests when needed (e.g., whenother team members are unavailable). Move dynamically and lead from the floor as the Supervisor onDuty to assess and fulfill the needs of the business, team, andguests. Conduct preparation activities to ensure in-store readiness forguests and ensure the operational excellence of the store ismaintained throughout shift. Open and close the store in accordance with the opening andclosing procedures. Review and interpret daily business data and metrics to trackprogress toward sales goals and motivate team to drive businessresults. Participate in the store’s hiring process, includingrecruitment, selection and hiring recommendations, onboarding, andtraining. Address team member performance and support their ongoinglearning and development by providing direct feedback andin-the-moment recognition, coaching, demonstrations, and hands-onexperiences. Contribute to a respectful and inclusive team by establishingsupportive working relationships and engaging with team members,creating a fun and productive environment. JobRequirementsEligibility Must be legally authorized to work in the country in which thestore is located Must have the ability to travel to assigned store with reliabletransportation methods Schedule/Availability The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings,weekends, and holidays In addition, during peak timeframes, special events, or othercircumstances, the schedule may include early mornings or latenights/overnights for some team members Experience 1 year retail or customer experience (e.g., guest resolution,navigating difficult conversations) Some experience in leading, mentoring, or delegating withothers Job Assets (i.e., nice to have; not required)

Education:

High school diploma/GED/equivalent, or above

Experience:

1 year of retail/sales leadership experience(supervisor or people management not necessary; examples: leadingdelegated assignments/tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Foodsafety and/or liquor service certification

What We Look For Inclusion & Diversity:

Creates/supports an inclusiveenvironment that values/celebrates differences

Integrity:

Behaves in an honest, fair, and ethical manner

Guest Experience:

Actively creates an inclusive, high-caliberexperience and connection for every guest through team members

Leadership:

Is able and desires to lead and inspire others;motivates, empowers, develops, and directs people as they work

Collaboration and Teamwork:

Works productively with andsupports others to achieve common goals; seeks connections,partnerships, and diverse perspectives

Decision Making/Problem Solving:

Uses logic and reasoning toevaluate alternatives and make effective, timely decisions

Adaptability/Agility:

Navigates uncertainty and ambiguity andcan change priorities in a fast-paced environment; recovers quicklyfrom setbacks

Interactive Communication:

Conveys information effectively andunderstands information shared while interacting with others WorkContext (e.g., environment, interactions, physical) Work involves moving through the store with bright lights andloud music Work is accomplished as part of a team, sometimesindependently, and sometimes on a computer or other technicaldevices Work may occasionally involve moving boxes weighing up to 30lbs (13.6 kg) For Experiential stores with food/beverage service only: Workmay involve using industrial kitchen equipment and exposure to heatin order to prepare food or beverages

Compensation & BenefitsPackageBase Pay Range:

$21.50 – $24.74/hour, subject to minimumwage in the location

Target Bonus:

$2.00/hour

Total Target Base PayRange:

$23.50 – $26.74/hour lululemon’s compensation offerings aregrounded in a pay-for-performance philosophy that recognizesexceptional individual and team performance. The base pay offeredis based on market location and may vary depending on job-relatedknowledge, skills, experience, and internal equity. As part of ourofferings, employees in this position are eligible for ourcompetitive bonus program, subject to program eligibilityrequirements.

At lululemon, investing in our people is a toppriority. We believe that when life works, work works. We strive tobe the place where inclusive leaders come to develop and enable allto be well. Recognizing our teams for their performance anddedication, other components of our total rewards offerings includesupport of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental healthplans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (toname a few)

Note:

The incentive programs, benefits, and perks havecertain eligibility requirements. The Company reserves the right toalter these incentive programs, benefits, and perks in whole or inpart at any time without advance notice.