Guest Service Agent Position Available In Carteret, North Carolina
Tallo's Job Summary: The Guest Service Agent position at Hampton Inn Morehead City involves greeting, registering, and assisting guests according to brand standards. Responsibilities include handling reservations, payments, and guest requests, as well as resolving complaints. This role requires customer service experience and knowledge of PMS systems. Benefits include competitive wages, medical insurance, paid time off, and more. HHM Hotels is the hiring company, offering equal-opportunity employment.
Job Description
Guest Service Agent
Posted Date
1 week ago
(4/19/2025 10:55 PM)
ID 2025-64352
Type Regular Part-Time Property Name Hampton Inn Morehead City Location 4035 Arendell St Morehead City North Carolina 28557 US
Overview Opportunity:
Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator
- Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It About Us HHM Hotels is proud to be an equal-opportunity employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
