Front Desk Clerk Position Available In Catawba, North Carolina

Front Desk Clerk 3.3 3.3 out of 5 stars 1725 13th Avenue Drive NW, Hickory, NC 28601 ## Job Overview We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and ensuring a positive guest experience. ## Duties

• Greet guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phone calls and direct them appropriately
• Assist guests with inquiries and provide information about the resort/hotel facilities
• Handle guest requests promptly and courteously
• Process reservations and cancellations accurately
• Maintain a neat and organized front desk area ## Requirements
• Previous experience in customer service or front desk roles preferred
• Knowledge of phone systems and office equipment
• Strong communication skills with a focus on guest relations
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Multilingual or bilingual skills are a plus
• Familiarity with hospitality management software is advantageous

Job Types:

Full-time, Part-time Pay:

$13.35

• $14.

19 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Evenings as needed Evening shift Every weekend Holidays Morning shift Rotating weekends Weekends as needed Weekends only People with a criminal record are encouraged to apply

Work Location:

In person