Front Desk Agent/Night Auditor Position Available In Cumberland, North Carolina

Front Desk Agent/Night Auditor Tru by Hilton Fayetteville, NC Job Details Part-time $13.00 – $14.50 an hour 14 hours ago Qualifications Hospitality Guest relations Customer service Math Accounting Multi-line phone systems Typing Guest services Hotel experience Entry level Office experience Full Job Description The Night Auditor verifies the correctness of guest accounts by balancing each department’s income. The auditor posts room and tax and local phone charges to guest folios. In addition to audit responsibilities, the person in this position works the front desk during this night shift (typically 10pm – 6am). This includes providing guest assistance as needed and monitoring the safety and security of the hotel while guests sleep. Duties and Responsibilities Including, but not limited to: 1.Completes posting of all charges. 2.Receives and records guest payments. 3.Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report. 4.Prepares revenue report to include all day rates. 5.Prepares and has ready by 7 a.m. each day the Housekeeper’s Report, listing the status of check-outs, stay-over, vacant, and out-of-order rooms for the night just ended. 6.Maintains the daily walk-in reservation count sheet. 7.Pays special attention to the phone and follows the basic rules of courtesy. 8.Records and makes all wake-up calls properly. 9.Provides information to guests in a courteous manner. 10.Knows and follows policies and procedures in emergency situations. 11.Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning’s breakfast business and meeting set-ups. 12.Completes duties and confirms on shift checklist as assigned. 13.Completes various other duties assigned by Supervisor. Requirements Hotel Night Auditor experience preferred Prior Hotel Guest Services Representative strongly preferred Ability to process math calculations Office skills and technology, accounting/bookkeeping preferred See physical requirements below Work Environment Frequent sitting, standing and walking Frequent bending forward and trunk rotation while standing and sitting Frequent stair climbing, pushing, pulling and reaching both above and below shoulders Vision – must have the ability to adjust focus as well as use of close, peripheral and depth/distance vision Hands/Fingers – frequent typing and use of fine motor skills Frequent lifting, carrying, pushing and pulling up to 15 lbs. Occasional squatting and kneeling plus lifting, carrying, pushing and pulling up to 25 lbs. Summary As a Front Desk Night Auditor, you will be essential in providing outstanding guest services during the night shift, ensuring a seamless experience for all hotel patrons. Reporting to the Front Office Manager, your core skills in customer service and hospitality will be vital in managing guest relations and handling inquiries. Your premium skills in night auditing and hotel management will enable accurate financial reporting and reconciliation. Additionally, your proficiency in multi-line phone systems and office tasks will support efficient operations, making you a key contributor to our hotel’s success and guest satisfaction.

Job Type:

Part-time Pay:

$13.00 – $14.50 per hour

Schedule:

Holidays On call Overnight shift Overtime Weekends as needed

Work Location:

In person