Front Desk Clerk Position Available In Durham, North Carolina

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Sheraton Imperial Hotel & Convention Center
4700 Emperor Blvd
Durham, NC 27703
331 Room Hotel
Managed By Concord Hospitality Enterprises

Compensation:

$14.00 to $16.00 per hour, Full-Time
Description

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Pay Range based on experience: $14-$16 per hour.
Looking for open availability Monday- Sunday between 6:45am to 11pm
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted June 13, 2025
3 Sheraton Imperial Hotel & Convention Center
Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park offers guests all they need during visits to Raleigh-Durham, NC. Our recently renovated hotel sits only four miles from Raleigh-Durham International Airport (RDU). Take advantage of our free shuttle service and our hotel’s complimentary parking. Visit UNC-Chapel Hill or one of the many companies in Research Triangle Park, all within easy reach. Start your day in Durham at Seasons restaurant, open Monday through Friday. Unwind beside our hotel’s outdoor pool or recharge at Fitness Connection, which offers free access to our guests. If you’re planning an event, our hotel in Raleigh-Durham, NC offers 32,000 square feet of meeting space, along with comprehensive event planning and catering services. Settle into a hotel room near the airport with free Wi-Fi, a flat-screen TV, complimentary bottled water and Sheraton Signature Sleep Experience beds. Redefine travel at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park.