Guest Services Representative Position Available In Durham, North Carolina
Tallo's Job Summary: The Lodge at Duke Medical Center in Durham, NC is hiring Guest Services Representatives for both part-time and full-time positions at $19 an hour. Responsibilities include efficient registration, guest satisfaction, and handling inquiries. Benefits include free parking, paid holidays, and insurance options. Ideal candidates have customer service experience and strong English skills.
Job Description
Guest Services Representative The Lodge at Duke Medical Center Durham, NC Job Details Part-time | Full-time $19 an hour 1 day ago Benefits Free parking Paid holidays Disability insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer service English Front desk Guest services 1 year Entry level Full Job Description We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
Benefits:
Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage and life insurance 8 Paid Holidays 401k with employer match (eligible after 6 months of employment) Free parking & complimentary employee meals Family & Friends Discounts Employee Assistance Program (EAP) Growth opportunities
Responsibilities:
Handle proper registration and check out procedures for all guests in accordance with accounting procedures. Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries. Maximize room revenue and occupancy levels through suggestive selling and yield management techniques. Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests. Maintain knowledge of current rates, packages and promotions and administer accordingly. Acquire working knowledge of guest rooms, in-house facilities, and local information. Maintain cash bank and properly record daily cash transactions. Handle all reports and paperwork accurately and in compliance with all requirements established. Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations. 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus. Developed English skills both written and orally. Lifting up to 30 pounds Requires standing to a significant degree.
