Front Desk Agent Position Available In Forsyth, North Carolina

Front Desk Agent 2.6 2.6 out of 5 stars 200 Mercantile Drive, Winston-Salem, NC 27105 Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. This position requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism. Maintain accurate records of guest information and reservations using hotel management software. Operate phone systems to answer calls promptly and provide information as needed. Coordinate with housekeeping and maintenance staff to ensure guest satisfaction. Provide information about local attractions, services, and hotel amenities. Assist with billing inquiries and payment processing. Uphold hotel policies and procedures to ensure guest safety and satisfaction. Skills Strong phone etiquette to communicate effectively with guests over the phone. Experience in front desk operations or hospitality is preferred. Excellent customer service skills with a focus on guest relations. Familiarity with hotel management systems is a plus. Bilingual abilities are highly desirable to cater to diverse guests. Ability to handle multiple tasks efficiently in a fast-paced environment. Strong problem-solving skills to address guest concerns promptly. A positive attitude and willingness to go above and beyond for guests. Join us as a Front Desk Agent, where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$13.00 – $14.00 per hour Expected hours: 30 – 40 per week

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift On call Overnight shift People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Winston-Salem, NC 27105 (Required) Ability to

Relocate:

Winston-Salem, NC 27105: Relocate before starting work (Preferred)

Work Location:

In person