Hotel Front Desk Agent Position Available In Guilford, North Carolina

Hotel Front Desk Agent Khan Hospitality Group Greensboro, NC Job Details Full-time $12.50 – $13.00 an hour 2 days ago Qualifications Bilingual Hospitality Guest relations Customer service English Driver’s License Organizational skills Front desk Guest services Communication skills Hotel experience Entry level Hospitality management Hotel management Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, making it essential for creating memorable experiences for our guests. Duties Greet and welcome guests upon arrival, ensuring a smooth check-in process. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Manage reservations and maintain accurate records in the hotel management system. Process check-outs efficiently while ensuring guest satisfaction. Conduct night audits as required, balancing daily transactions and preparing reports. Address guest complaints or concerns promptly and professionally to ensure satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist in managing front desk operations during peak hours, maintaining a calm and organized environment. Skills Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest satisfaction. Knowledge of hospitality management principles is an advantage. Ability to perform night audits and manage financial transactions accurately. Bilingual abilities are a plus, enhancing communication with diverse guests. Excellent organizational skills with attention to detail in all tasks. Proficient in using hotel management software and front desk systems. A friendly demeanor with strong interpersonal skills to create positive guest interactions. Join us in delivering outstanding hospitality experiences as a Front Desk Agent!

Job Type:

Full-time Pay:

$12.50 – $13.00 per hour

Schedule:

8 hour shift Ability to

Commute:

Greensboro, NC 27409 (Required) Ability to

Relocate:

Greensboro, NC 27409: Relocate before starting work (Required)

Work Location:

In person