Dual Property Hampton Inn and Home2 Suites Front Desk Agent Position Available In Johnston, North Carolina
Tallo's Job Summary: The Dual Property Hampton Inn and Home2 Suites Front Desk Agent role at Hampton Inn/Home2 Suites in Smithfield, NC requires a kind individual with exceptional critical thinking and emotional intelligence. Responsibilities include delivering excellent guest experiences, managing technical operations, and exceeding guest expectations. The job is full-time with a pay range of $15.00 - $16.00 per hour, offering benefits such as dental and health insurance, paid time off, and an employee discount. The schedule includes various shifts and weekends as needed. Candidates must be able to commute to Smithfield, NC and relocation is preferred.
Job Description
Dual Property Hampton Inn and Home2 Suites Front Desk Agent Hampton Inn and Home2 by Hilton 2 Alpine Court, Smithfield, NC 27577 Warm, Friendly, & Helpful Welcome Host AND Night Auditor Hampton Inn / Home2 Suites- Smithfield, NC We’re looking for a Hybrid Front Desk Host to join our team and fulfill our vision of delivering unforgettably positive human interactions for all people. This position would consist of a combination of working at Hampton Inn and Home2 Suites.
The Five Musts:
Must be a kind person Must have extraordinary critical thinking skills Must have high emotional intelligence Must be attentive and thorough in all work Must have a servant mentality (humility about self and willingness to serve other people, including guests and coworkers)
The Responsibility:
Collaborate with ALL hotel teams to deliver kick-ass guest experiences by giving people exactly what they want even before they ask for it. Contribute to maintaining a friendly and warm atmosphere for all people coming through our doors. A few examples of what the ideal person for this role will do on a daily basis: Serve as hotel ambassador by highlighting property amenities and area attractions Offer a lending hand to carry guest luggage, and deliver service items like towels and TV remotes to guest rooms Strike up memorable conversations with people in the lobby Create a cozy haven for guests by noticing and picking up stray trash and debris Anything else that you can imagine or that someone else might imagine You’ll also manage technical operations such as: Maximizing room revenue by using effective face to face and telephone selling skills to convince people to stay at our hotel and pay our rates. Performing error free work on a consistent basis; taking reservations, checking guests in/out, and handling cash and credit card transactions, etc.
The Measure of Success:
How well you can “WOW” our guests by coming up with everyday solutions that go beyond the expectations of what they need – to “WOW” our guests, you must knock their socks off by being the friendliest, most helpful, and most hospitable human being they have ever encountered in a hotel! If you are interested and think that you fit for the role we have described, please submit your resume for review. Thank you!
Job Type:
Full-time Pay:
$15.00 – $16.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Nights as needed Night shift Overnight shift Weekends as needed Ability to
Commute:
Smithfield, NC 27577 (Required) Ability to
Relocate:
Smithfield, NC 27577: Relocate before starting work (Preferred)
Work Location:
In person
