Guest Services Representative Position Available In Johnston, North Carolina
Tallo's Job Summary: Join Motel 6 Kenly as a Guest Services Representative. Provide exceptional customer service, handle inquiries, assist with check-ins, and resolve guest concerns. Previous hospitality experience preferred. Full-time position with a pay range of $9.00 - $10.00 per hour. Benefits include free parking. Must be willing to work various shifts, including nights and weekends. Located in Kenly, NC 27542.
Job Description
Guest Services Representative Motel 6 Kenly 843 Johnston Parkway, Kenly, NC 27542 Job Overview We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hospitality environment. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction. This position may involve working various shifts, including nights and weekends. Responsibilities Welcome guests upon arrival and provide a friendly and efficient check-in experience. Assist guests with inquiries regarding hotel services, local attractions, and reservations. Handle guest complaints and concerns with professionalism, ensuring prompt resolution. Process guest payments and maintain accurate records of transactions. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Conduct night audits as required, ensuring all financial transactions are accurate at the end of the day. Maintain a clean and organized front desk area while adhering to hotel policies and procedures. Provide information about hotel amenities, services, and promotions to enhance guest experiences. Requirements Previous experience in guest services or hospitality is preferred; experience in hotel management or resort settings is a plus. Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds. Bilingual or multilingual abilities are highly desirable to cater to a wider range of guests. Excellent problem-solving skills and the ability to remain calm under pressure. Proficient in using computer systems for reservations, check-ins, and other administrative tasks. A friendly demeanor with a genuine desire to help others is essential for success in this role. Flexibility to work various shifts, including nights, weekends, and holidays as needed. Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests!
Job Type:
Full-time Pay:
$9.00 – $10.00 per hour Expected hours: 40 per week
Benefits:
Free parking
Schedule:
8 hour shift Day shift Evening shift Night shift Ability to
Commute:
Kenly, NC 27542 (Required) Ability to
Relocate:
Kenly, NC 27542: Relocate before starting work (Required)
Work Location:
In person
