Front Desk Associate Position Available In Lenoir, North Carolina

Front Desk Associate 3.3 3.3 out of 5 stars 1156 Hill Farm Road, Kinston, NC 28504 SUMMARY To create 100% guest satisfaction by providing efficient and effective front desk service.

ESSENTIAL DUTIES AND RESPONSIILITIES

include the following. Other duties may be assigned.

• Creates 100% guest satisfaction by providing fast and friendly genuine Hospitality and by exceeding guest expectations.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides guest with assistance at the front desk during the check-in and check-out process and throughout their stay.
• Greet guest and processes hotel registration.
• Receive and handle multiple packages on a daily basis.
• Keeps current on hotel accommodations, services and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Makes reservations in accordance with hotel’s yield management practices.
• Processes customer credit at check-in in accordance with hotel policy.
• Identifies and records special billing instructions and notified accounting.
• Follows hotel policy on cash banks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure that work is accurate, thorough and to the highest standards. Work well in a team environment and motivate teams to sustain exceptional levels of performance. Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. Skilled in utilization of point of sale systems and/or other back of the house systems. Know the available products and services and suggest alternatives. Understand the reservations process including the role of the Reservation Center, distribution channels and reservations flow.

Job Type:

Part-time Pay:

From $10.25 per hour

Shift:

8 hour shift

Work Location:

In person