Front Desk Agent Position Available In Mecklenburg, North Carolina

Front Desk Agent Candlewood Suites Huntersville – 3.7 Huntersville, NC Job Details Full-time From $14.50 an hour 1 day ago Benefits Employee discount Qualifications Hospitality Operating systems Guest relations Customer service Night audit Front desk Computer skills Multi-line phone systems Guest services Phone etiquette OPERA Communication skills Hotel experience Entry level Hotel management Full Job Description The Candlewood Suites Hotel Huntersville is seeking to fill the position of Guest Service Agent. We are currently seeking someone who has experience with the Opera operating system. This position is second shift and requires self management and attention to detail. Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Be present for all guest concerns Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Skills Basic computer operations Opera property management system knowledge Good guest service communication Ability to be self managed and have little over sight

Summary:

As a Front Desk Agent, you will be the face of our hotel, providing exceptional customer service and ensuring a seamless guest experience. With core skills in customer service, front desk operations, and hospitality, you will handle guest inquiries, check-ins, and check-outs with professionalism and efficiency. Your premium skills in hospitality management will be essential for overseeing nightly operations and ensuring guest satisfaction. Additionally, your relevant skills in multi-line phone systems and guest relations will help you excel in managing guest requests and inquiries effectively. Join our team and be a key contributor to our guests’ memorable stay. Qualifications Customer service experience in a hotel setting Proficiency in front desk operations and guest services Strong communication skills, including phone etiquette Prior experience in night audit and hotel management Ability to work with OPERA system and multi-line phone systems Knowledge of hospitality industry and guest relations practices

Job Type:

Full-time Pay:

From $14.50 per hour

Benefits:

Employee discount

Schedule:

Overnight shift Ability to

Commute:

Huntersville, NC 28078 (Required) Ability to

Relocate:

Huntersville, NC 28078: Relocate before starting work (Preferred)

Work Location:

In person