Front Desk Agent – FT 2nd Shift Position Available In Mecklenburg, North Carolina

Front Desk Agent – FT 2nd Shift (part of Hilton) 3.6 3.6 out of 5 stars 401 Towne Centre Boulevard, Pineville, NC 28134 Job Overview We are seeking a motivated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and delivering outstanding customer service. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience. Manage reservations, including modifications and cancellations, using hotel management software. Provide information about hotel amenities, local attractions, and services available to guests. Handle guest inquiries and complaints with professionalism and courtesy. Maintain accurate records of guest information and transactions. Operate phone systems to manage incoming calls and relay messages effectively. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Uphold the highest standards of hospitality management by adhering to hotel policies and procedures. Requirements Previous experience in front desk or guest services roles within the hospitality industry is preferred. Strong customer service skills with a focus on guest satisfaction. Proficient in using phone systems and hotel management software; familiarity with night audit processes is a plus. Bilingual candidates are highly desirable for effective communication with diverse guests. Excellent phone etiquette and interpersonal skills to engage with guests positively. Ability to work flexible hours, including nights, weekends, and holidays as needed. A high school diploma or equivalent is required; further education in hospitality management is a plus. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while growing your career in the hospitality industry!

Job Type:

Full-time Pay:

$13.00 – $13.78 per hour

Schedule:

8 hour shift Ability to

Commute:

Pineville, NC 28134 (Required) Ability to

Relocate:

Pineville, NC 28134: Relocate before starting work (Required)

Work Location:

In person