Front Desk Clerk/Sales Coordinator Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Hotel WoodSpring Suites Shelby in Charlotte, NC is hiring a Front Desk Clerk/Sales Coordinator for full-time or part-time positions, offering $9.00 - $17.70 per hour. The role involves managing front desk operations, handling bookings, assisting guests with inquiries, and coordinating with housekeeping. Candidates must have a high school diploma, excellent communication skills, and a pleasant demeanor.
Job Description
Front Desk Clerk/Sales Coordinator WoodSpring Suites Shelby 5822 Westpark Drive, Charlotte, NC 28217 We are looking for a hotel front desk clerk/Sales coordinator to handle customer services. Candidates with a proven track record of performance are welcome to apply. Experience in a similar position is an absolute must. You must be familiar with hotel bookings, sales, and related services to provide comprehensive services depending on what a customer may request. As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remaining unflappable in the face of provocation.
Hotel Front Desk Clerk Duties & Responsibilities:
Manage front desk operations such as handling telephone and online queries Manage hotel bookings Handle registration, check-in, and check-out Inform potential guests about tariffs, services, and amenities and present an attractive picture Manage billings, payments, credit card operations Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local customs. Collaborate with housekeeping staff to ensure rooms are kept scrupulously clean and tidy to the highest possible standards. Offer additional services to clients. Manage group bookings as well as VIP clients Maintain records of guests, bookings, payments Tackle problems efficiently and affably.
Hotel Front Desk Clerk Requirements:
Pleasant personality, well-groomed, polished, and cultured in speech and actions Minimum High School diploma or GED. Excellent communication skills Multi-lingual capabilities are an additional plus Prompt, responsive, helpful attitude Patient, understanding, and attentive to guests Sharp enough to identify clients who may be problematic or with special needs Timely and punctual
Job Types:
Full-time, Part-time Pay:
$9.00 – $17.70 per hour
Benefits:
Employee discount Paid time off
Schedule:
Monday to Friday On call Overtime Weekends as needed
Work Location:
In person
