Front Office Agent Position Available In Mecklenburg, North Carolina

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Omni Charlotte Hotel
132 East Trade Street
Charlotte, NC 28280
373 Room Hotel
Managed By Omni Hotels & Resorts
Full-Time
Location
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description
Front Office Agents are responsible for providing a four-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Office Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Office Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments, especially our Bell-Door, Engineering, Housekeeping and Ideal Services teams.
Responsibilities
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests in Opera.
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front office experience is strongly preferred. i.e. Opera and MicroSoft Suite.
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links:

EEOC is the Law Posterand the following link is theOFCCP’s Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.
Posted April 21, 2025
11 Omni Charlotte Hotel

CHARLOTTE, NORTH CAROLINA

DISCOVER

THE HEART OF UPTOWN AT OUR CHARLOTTE HOTEL

Omni Charlotte Hotel is a retreat in the walkable Uptown city center. Contemporary design nods to mid-century style for a relaxing welcome at our hotel in Charlotte, NC. Take in the views from 373 comfortable guest rooms. Relax over refreshing cocktails at the rooftop pool. Enjoy complimentary access to the spacious One Athletics, connected to the hotel. Host your next event in our recently renovated flexible function spaces. Cross the elevated skywalks to eight different buildings in Uptown Charlotte, each with distinct shopping, dining and entertainment. Catch a game at Bank of America Stadium (home of the Carolina Panthers) or Spectrum Center (home of the Charlotte Hornets), each just steps away. Book your next getaway where striking high rises, sports stadiums and top restaurants mix.