Guest Services Associate Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Guest Services Associate at Welcome Hotels of Pineville in Pineville, NC. Supervise front office personnel, coordinate front desk activities, and maintain lobby appearance. High school diploma required, 3-5 years hotel front office experience with 1 year in a supervisory role. Must be flexible to work all shifts, primarily evenings. Responsible for revenue goals, rate management, sales, expenses, and guest satisfaction. Motivate and train front office team members to meet brand standards.
Job Description
Guest Services Associate Welcome Hotels of Pineville 10415 Centrum Parkway, Pineville, NC 28134
General Responsibilities:
Directly supervise all front office personnel and ensure proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.
Reports To:
General Manager Requirements:
High School diploma or higher-level education. 3-5 years Hotel front office experience with a minimum of 1 year at the supervisory level. Must be able to work All shifts when needed (Primarily Evening Shift)
Primary Functions:
Revenue:
Financial:
Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seeking new ways to increase room revenue and occupancy.
Rates:
Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
Sales & Marketing:
Work closely with the sales team and capitalize on all revenue opportunities.
Profit:
Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.
Quality:
Guest Service:
Ensure that the hotel meets/exceeds H. House and Brand standards for guest satisfaction.
Leadership:
Leading:
Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
Work Ethic:
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, Professional work environment and adhere to H. House’ Standard Operating Procedures.
