Hotel Front Desk Clerk Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Hotel Front Desk Clerk position at Best Western Plus Charlotte-Pineville requires previous front desk experience and availability to work varying shifts. Responsibilities include guest registration, room assignments, handling special requests, and ensuring guest satisfaction. This full-time or part-time role offers a pay rate starting at $14.00 per hour with benefits such as 401(k). Candidates must be able to work in person at the Pineville, NC location and relocate if necessary.
Job Description
Hotel Front Desk Clerk Best Western Plus Charlotte-Pineville 9825 Leitner Drive, Pineville, NC 28134 •
PREVIOUS FRONT DESK EXPERIENCE NEEDED. MUST BE AVAILABLE TO WORK 7AM-3PM, 3PM-11PM
Job Summary:
Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guest, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay.
Job Duties:
Welcome guest in a friendly, prompt and professional matter Answer phone in a prompt and courteous manner Maintains an inventory of vacancies, reservations and room assignments. Knowledgeable about the hotel; room types, room locations, room rates, etc. Communicate room status updates with the housekeeping department by notifying housekeeping of all late check-outs, early check-ins and special request Communicate guest room maintenance work with the engineering and maintenance division Up-sell rooms where possible to maximize hotel revenue Accurately process all cash and credit card transactions in accordance with established procedures: posting all charges, completing cashier and other reports, handling deposits Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow – up Properly handling guest complaints; being able to make appropriate service recovery gestures in order to ensure total guest satisfaction Promote TEAM WORK and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Must have a flexible schedule Please send resume or apply in person at 9825 Leitner Drive, Pineville, NC 28134 ‘ ‘
Work Remotely No Job Types:
Full-time, Part-time Pay:
From $14.00 per hour
Benefits:
401(k)
Schedule:
8 hour shift Ability to
Commute:
Pineville, NC 28134 (Required) Ability to
Relocate:
Pineville, NC 28134: Relocate before starting work (Required)
Work Location:
In person
