Night Auditor/Front Desk Clerk Position Available In Mecklenburg, North Carolina

Night Auditor/Front Desk Clerk Radisson Charlotte Airport Charlotte, NC Job Details Full-time $14.66 – $16.00 an hour 23 hours ago Qualifications Resort Multilingual Customer service Organizational skills Phone etiquette Communication skills Hotel experience Entry level Full Job Description Job Overview We are seeking a friendly and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. The Front Desk Agent will play a crucial role in enhancing the guest experience and maintaining the high standards of our hospitality services. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain an organized front desk area, including managing phone systems and ensuring all necessary supplies are stocked. Assist with night audit responsibilities as required, ensuring all transactions are accurately recorded. Collaborate with other departments to ensure seamless guest experiences. Uphold the highest standards of guest relations and hospitality at all times. Requirements Previous experience in a hotel or resort setting is preferred. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills, both verbal and written. Familiarity with hotel management software is a plus; proficiency in phone systems is essential. Ability to work flexible hours, including nights, weekends, and holidays as needed. Multilingual candidates are encouraged to apply for enhanced guest relations capabilities. Strong attention to detail and organizational skills are necessary for managing multiple tasks effectively. A positive attitude and willingness to learn about the hospitality industry. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality field!

Job Type:

Full-time Pay:

$14.66 – $16.00 per hour

Schedule:

4 hour shift 8 hour shift Holidays Overnight shift

Work Location:

In person