Night Auditor/Front Desk Clerk Position Available In Mecklenburg, North Carolina

Night Auditor/Front Desk Clerk Red Lion Hotels / Radisson Hotel 212 West Woodlawn Road, Charlotte, NC 28217 Overview We are seeking a dedicated and friendly Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating a positive experience for our guests from check-in to check-out. A passion for hospitality and strong communication skills are key to succeeding in this position. Responsibilities Greet and welcome guests upon arrival, ensuring a smooth check-in process. Manage guest reservations, including modifications and cancellations, using hotel management software. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Handle guest inquiries and complaints with professionalism and courtesy, striving for resolution. Maintain accurate records of guest information and transactions in the system. Perform night audit duties as required, ensuring all financial transactions are balanced at the end of the day. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information. Skills Have Choice Advantage and Opera Cloud experience. Strong background in hospitality or customer service, with a focus on guest satisfaction. Proficiency in phone systems and excellent phone etiquette to manage incoming calls effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with night audit processes is a plus, along with knowledge of hospitality management principles. Excellent communication skills, both verbal and written, to interact effectively with guests and team members. Ability to work in a fast-paced environment while maintaining attention to detail and organization. A positive attitude and willingness to go above and beyond for guests will set you apart in this role. Join us in creating memorable experiences for our guests as a Front Desk Agent!

Job Types:

Full-time, Part-time Pay:

$17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Evenings as needed Holidays Monday to Friday Night shift On call Overnight shift Overtime Rotating weekends Weekends as needed

Work Location:

In person