Front Desk Agent *Flex Schedule a Must Be Able to Work All Shifts* Position Available In New Hanover, North Carolina
Tallo's Job Summary: The job as a Front Desk Agent at Comfort Suites in Wilmington, NC requires a flexible schedule, including weekends and holidays. Responsibilities include guest greeting, check-ins/outs, room reservations, payment processing, and customer service. Qualifications include customer service, administrative experience, and computer skills. Salary ranges from $10.25 to $13.00 per hour with benefits such as paid time off and employee discount.
Job Description
Front Desk Agent
- Flex Schedule a Must Be Able to Work All Shifts
- Comfort Suites – 3.4 Wilmington, NC Job Details Part-time | Full-time $10.25 – $13.00 an hour 17 hours ago Benefits Paid time off Employee discount Qualifications Customer service Administrative experience Conflict management Organizational skills Computer skills Cash handling Communication skills Hotel experience Entry level Time management Full Job Description
- Weekends & Holidays are Mandatory
- Must have a flexible schedule 7a-3p and 3p-11p – Do not apply if you are not flexible
MAJOR FUNCTION
RESPONSIBILITIES:
Greeting guest and providing excellent customer Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations Secure payment; verify and adjust billing Activate and issue room keys Process all guest requests and relay messages Print contingency lists to have a record of all guests in case of emergency Identify and explain room features to guests Supply guests with directions and information regarding property amenities, service, and hours of operation, and local areas of interest Ensure that any outstanding requests or problems from the previous day receive priority and are resolved Run and review daily reports/logs Complete designated cashier and closing reports in the computer system Accept and record wake-up call requests and deliver to appropriate department Count bank at beginning and end of shift; secure bank Process all payment types, adjustments, paid-outs, correction vouchers, and miscellaneous charges; provide change Coordinate and handle room assignments and pre-arrivals Choice Advantage system, target enrollments for Choice Privileges program Inventory of gift shop items
PHYSICAL REQUIREMENTS
Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance Must be able to reach overhead and below knees, including bending, twisting, pulling, and stooping Must be able to stand, sit, or walk for an extended period of time Must be able to plunge an occasional toilet To help with any technical difficulties a guest may have with operating items in their room.
OTHER REQUIREMENTS
Ensure uniform and personal appearance are clean and professional Regular attendance in conformance with Choice University standards is essential to the successful performance of this position; employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel Follow all company and safety and security policies and procedures Maintain confidentiality of proprietary information Ensure adherence to quality expectations and standards Welcome and acknowledge all guests according to company standards Anticipate and address guests’ service needs Speak with others using clear and professional language Previous hotel & tourism experience is an asset Excellent communication skills Professional attitude Good organizational skills Effective conflict management and decision-making Previous experience in customer service is an asset Ability to use a variety of computer applications Cash handling experience is an asset Administrative skills Time management skills Working knowledge of the facility, services and local area Perform any duties as assigned by
Operations & General Manager Job Type:
Full-time or Part-time Job Types:
Full-time, Part-time Pay:
$10.25 – $13.00 per hour Expected hours: 40 per week
Benefits:
Employee discount Paid time off
Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed
Experience:
Customer service: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to
Commute:
Wilmington, NC 28405 (Required)
Work Location:
In person
