Front Desk Associate/Night Auditor Position Available In New Hanover, North Carolina

Front Desk Associate/Night Auditor Holiday Inn Express and Suites Wilmington, NC Job Details Part-time | Full-time $15.00 – $16.25 an hour 19 hours ago Benefits Employee discount Qualifications Hospitality Computer operation Guest relations Multilingual Customer service Administrative experience Driver’s License Organizational skills Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Office experience Hospitality management Full Job Description Job Overview We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our front desk during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality management, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage check-in and check-out processes efficiently while ensuring accuracy in billing and reservations. Conduct night audits, balancing daily transactions and preparing reports for management. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Utilize phone systems to manage incoming calls, ensuring proper phone etiquette at all times. Collaborate with other departments to ensure guest satisfaction and address any issues promptly. Uphold cleanliness and organization at the front desk area throughout the shift. Experience Previous experience in a front desk or guest services role within the hospitality industry is preferred. Familiarity with night audit procedures is a plus. Strong communication skills; multilingual abilities are highly valued. Proficiency in using phone systems and hotel management software is advantageous. A background in hospitality management or experience working in resorts is beneficial. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$15.00 – $16.25 per hour

Benefits:

Employee discount

Schedule:

8 hour shift Day shift Evening shift Morning shift Night shift Weekends as needed

Work Location:

In person