Hotel Front Desk Associate ( 7am-3pm & 3pm-11pm) Position Available In New Hanover, North Carolina

Hotel Front Desk Associate ( 7am-3pm & 3pm-11pm) Spark by Hilton Wilmington Carolina Beach Wilmington, NC Job Details Full-time $13 – $15 an hour 2 days ago Benefits Free parking Employee assistance program Employee discount Professional development assistance Flexible schedule Referral program Qualifications Microsoft Word Hospitality Computer operation Microsoft Excel Guest relations Sales Customer service Microsoft Office Host/hostess experience High school diploma or GED Cash register Driver’s License Front desk Typing Guest services Phone etiquette Cash handling Communication skills Hotel experience Entry level Time management Hospitality management Hotel management Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with inquiries to enhance the overall guest experience. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently. Handle guest inquiries, requests, and complaints in a professional manner. Maintain accurate records of guest information and reservations. Process payments and manage billing procedures. Conduct night audits as required to ensure accuracy in financial reporting. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and hotel amenities. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Qualifications Previous experience in hospitality or customer service is preferred. Strong skills in guest relations and communication. Proficient in phone etiquette with the ability to handle calls professionally. Familiarity with hotel management software is a plus. Knowledge of front desk operations and procedures is beneficial. Ability to work flexible hours, including nights and weekends as needed. A positive attitude with a commitment to providing outstanding guest services. High school diploma or equivalent; additional education in hospitality management is an advantage. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$13.00 – $15.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Free parking Professional development assistance Referral program

Schedule:

8 hour shift Day shift Evening shift Morning shift Overtime Rotating weekends

Work Location:

In person