Hotel Front Office Associate ( 7am-3pm & 3pm-11pm) Position Available In New Hanover, North Carolina
Tallo's Job Summary: Join our team as a Hotel Front Office Associate at Spark by Hilton Wilmington Carolina Beach. This full-time position offers a pay range of $13.00 - $15.00 per hour, with benefits including employee assistance, discounts, and professional development. The role involves managing guest check-ins, reservations, and inquiries, requiring strong communication skills and a commitment to exceptional customer service. Become a part of our team and help create memorable experiences for our guests!
Job Description
Hotel Front Office Associate ( 7am-3pm & 3pm-11pm) Spark by Hilton Wilmington Carolina Beach 5600 Carolina Beach Road, Wilmington, NC 28412 Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with inquiries to enhance the overall guest experience. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently. Handle guest inquiries, requests, and complaints in a professional manner. Maintain accurate records of guest information and reservations. Process payments and manage billing procedures. Conduct night audits as required to ensure accuracy in financial reporting. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and hotel amenities. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Qualifications Previous experience in hospitality or customer service is preferred. Strong skills in guest relations and communication. Proficient in phone etiquette with the ability to handle calls professionally. Familiarity with hotel management software is a plus. Knowledge of front desk operations and procedures is beneficial. Ability to work flexible hours, including nights and weekends as needed. A positive attitude with a commitment to providing outstanding guest services. High school diploma or equivalent; additional education in hospitality management is an advantage. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type:
Full-time Pay:
$13.00 – $15.00 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Free parking Professional development assistance Referral program
Schedule:
8 hour shift Day shift Evening shift Morning shift Overtime Rotating weekends
License/Certification:
Driver’s License (Required) Ability to
Commute:
Wilmington, NC 28412 (Required)
Work Location:
In person
