Front Desk Clerk Position Available In Onslow, North Carolina

Front Desk Clerk Motel 6 Jacksonville NC 603 North Marine Boulevard, Jacksonville, NC 28540

Responsibilities:

• Capable of doing all the shift depends on the assigned schedule: (7:00am to 3:00pm/ 3:00pm-11:00pm/ 11:00pmto7:00am).
• capable of doing 2 night shifts, 1 afternoon shift and/or 1-2 morning shift
• capable of doing 30-40hrs a week
• expect weekend shift and holidays
• Atleast 1-2 years experience in hospitality
• Manage the registration process and ask if guests have a prior booking
• Ask for identification and ensure that the provided credentials are accurate
• Operate hotel booking system, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel, ensuring all necessary information is obtained and accurately recorded
• Assist with reservations and room assignments
• Process payments and maintain accurate records of guest accounts
• Maintain a clean and organized front desk area and lobby
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required
• prepare the coffee area during night/ morning shift

Skills:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong phone etiquette and communication skills
• Ability to handle difficult situations with patience and professionalism
• Knowledge of hotel management systems and front desk operations
• Familiarity with phone systems and ability to handle multiple calls simultaneously
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Knowledge of guest services and hospitality industry standard

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by management. The company reserves the right to revise or change job duties as business needs arise.

Job Types:

Full-time, Part-time Pay:

$11.00

• $13.00 per hour Expected hours: 16
• 40 per week

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Overnight shift Weekends as needed

Work Location:

In person