Front Desk Agent Position Available In Orange, North Carolina

Front Desk Agent Courtyard Chapel Hill – 3.0 Chapel Hill, NC Job Details Full-time $17 – $18 an hour 1 day ago Qualifications Bilingual Hospitality Resort Guest relations Customer service Organizational skills Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our resort. The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for guest relations. Duties Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and room assignments. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Respond promptly to guest inquiries and requests, demonstrating excellent customer service skills. Handle phone calls using effective phone etiquette, managing reservations and inquiries through phone systems. Maintain accurate records of guest information and transactions in the hotel management system. Collaborate with other departments to ensure seamless service delivery for guests. Address any guest complaints or concerns with professionalism and resolve issues effectively. Skills Strong guest relations skills with the ability to create memorable experiences for guests. Proficient in phone etiquette and comfortable using various phone systems. Experience in front desk operations within a resort or hotel environment is preferred. Excellent customer service skills with a focus on hospitality management principles. Bilingual abilities are a plus, enhancing communication with diverse guests. Strong organizational skills and attention to detail in managing reservations and guest information. Ability to work effectively in a fast-paced environment while maintaining professionalism. Join our team as a Front Desk Agent and contribute to creating exceptional experiences for our guests while furthering your career in the hospitality industry!

Job Type:

Full-time Pay:

$17.00 – $18.00 per hour Expected hours: 25 – 40 per week

Schedule:

Evening shift Holidays Morning shift Weekends as needed Ability to

Commute:

Chapel Hill, NC 27517 (Preferred) Ability to

Relocate:

Chapel Hill, NC 27517: Relocate before starting work (Preferred)

Work Location:

In person