Front Desk Associate/Night Auditor Position Available In Robeson, North Carolina

Front Desk Associate/Night Auditor Holiday Inn 101 Wintergreen Drive, Lumberton, NC 28358 Overview We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in ensuring a seamless guest experience during their stay at our hotel or resort. The ideal candidate will possess excellent guest service skills, strong attention to detail, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will be responsible for creating a welcoming atmosphere and ensuring all front desk operations run smoothly during the night shift. Responsibilities Greet guests upon arrival and provide exceptional customer service throughout their stay. Manage check-in and check-out processes efficiently, ensuring accuracy in guest billing and reservations. Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction. Perform night audit duties, including balancing accounts, preparing reports, and ensuring all financial transactions are accurate. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls and relay messages as needed. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Collaborate with other hotel departments to ensure seamless service delivery. Skills Strong guest services skills with a focus on creating positive guest experiences. Excellent phone etiquette and communication skills for effective interaction with guests and team members. Familiarity with hotel management software or systems is preferred. Experience in front desk operations within a hotel or resort setting is advantageous. Ability to build rapport with guests and maintain professional relationships. Multilingual abilities are a plus for enhancing communication with diverse guests. Strong organizational skills and attention to detail in managing multiple tasks simultaneously. Knowledge of night audit procedures is beneficial but not required; training will be provided. Join our team as a Front Desk Clerk/Night Auditor where your contributions will help create memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$12.00 – $13.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Morning shift Night shift Overnight shift Ability to

Commute:

Lumberton, NC 28358 (Required) Ability to

Relocate:

Lumberton, NC 28358: Relocate before starting work (Required)

Work Location:

In person