Hotel Front Desk Agent Position Available In Rowan, North Carolina

Hotel Front Desk Agent Home2 Suites by Hilton Salisbury 1300 Jake Alexander Boulevard South, Salisbury, NC 28146 Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring their stay is enjoyable and seamless. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications using hotel management software. Respond to guest inquiries and provide information about hotel amenities, services, and local attractions. Operate phone systems to manage incoming calls and relay messages promptly. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Maintain cleanliness and organization of the front desk area to create a professional environment. Collaborate with housekeeping and maintenance teams to address guest needs promptly. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Requirements Previous experience in hospitality management or front desk operations is preferred. Bilingual candidates are highly encouraged to apply to enhance communication with diverse guests. Familiarity with hotel management systems and phone systems is advantageous. Strong interpersonal skills with the ability to handle challenging situations calmly and professionally. Excellent organizational skills and attention to detail in managing multiple tasks simultaneously. A passion for providing outstanding guest services in a fast-paced environment. Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while growing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift On call Rotating weekends Weekends as needed

Work Location:

In person