Front Desk Agent Position Available In Wake, North Carolina

Front Desk Agent La Quinta Inn & Suites Raleigh Durham Airport Morrisville, NC Job Details Full-time From $14 an hour 21 hours ago Benefits Employee discount Qualifications Bilingual Hospitality Multilingual Customer service Front desk Multi-line phone systems Guest services Phone etiquette Entry level Hospitality management

Full Job Description Job Summary:

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with requests and provide information about hotel services
• Handle reservations and cancellations accurately
• Process payments and maintain guest accounts
• Address guest concerns and resolve issues promptly
• Perform night audit duties as needed Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your skills in guest services will shine.

Qualifications Strong customer service skills with a focus on guest satisfaction Experience in front desk operations within a hotel or hospitality environment Proficient in phone etiquette and handling multi-line phone systems Knowledge of hospitality management principles Ability to communicate effectively in multiple languages is a plus Familiarity with night audit procedures and guest relations practices

Job Type:

Full-time Pay:

From $14.00 per hour Expected hours: 30

• 40 per week

Benefits:

Employee discount

Schedule:

Evening shift Morning shift People with a criminal record are encouraged to apply

Work Location:

In person