Front Desk Associate Position Available In Wake, North Carolina
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Job Description
Front Desk Associate Sonesta ES Suites – Raleigh Cary Cary, NC Job Details Full-time $16 – $18 an hour 1 day ago Benefits Paid training Paid parental leave Health savings account Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications ServSafe Customer service Basic math English Microsoft Office High school diploma or GED Driver’s License Budgeting OPERA Communication skills Hotel experience Entry level Full Job Description Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description
DUTIES AND RESPONSIBILITIES
: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta
G.U.E.S.T.
standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated We’re looking for a friendly, dependable, and guest-focused individual to join our award-winning team at the Sonesta ES Suites in Cary — the proud 1st place winner for overall guest satisfaction across the Sonesta brand in 2024 !
Position:
Front Desk Associate Shifts Available:
7:00 AM – 3:00 PM 3:00 PM – 11:00 PM (•_ Weekends are required for this role _•) This is more than just a job — it’s a career opportunity to join a high-performing, supportive, and professional team committed to excellence in hospitality. We’re looking for someone who is ready to contribute to an all-star environment where guest service is our top priority.
What We Offer:
A positive, team-oriented culture Competitive pay Opportunity for growth within the Sonesta brand Paid training and benefits for full-time team members If you’re passionate about hospitality and ready to deliver exceptional service, we’d love to meet you! Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type:
Full-time Pay:
$16.00 – $18.00 per hour Expected hours: 36 – 40 per week
Benefits:
Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance
Schedule:
8 hour shift Day shift Evening shift Every weekend Morning shift
Work Location:
In person