Front Desk Agent Position Available In Grafton, New Hampshire

Front Desk Agent 3.0 3.0 out of 5 stars Holderness, NH 03245 Front Desk Associate – The Manor at

Van Horn Estate Location:

Holderness, NH Job Type:

Full-time or Part-time (24-32 hours/week)

Compensation:

$18.00 – $20.00 per hour + shared tips (evening shifts) The Van Horn Estate is redefining luxury in New Hampshire’s Lakes Region. Under new ownership since May 2023, our beautifully renovated property includes The Manor, a 20-room luxury inn overlooking Squam Lake; Van Horn Dining Room; The Isaac Bistro & Pub; our brand-new 140-guest event space, The Mirador; and Seasons Spa—with even more exciting additions on the way. We’re building a best-in-class guest experience rooted in excellence, and we’re looking for a Front Desk Associate who shares our passion for service, teamwork, and attention to detail.

What You’ll Do:

Welcome guests and manage check-ins and check-outs with warmth and professionalism Handle guest inquiries, reservations, and phone calls efficiently Assist guests with requests and ensure their needs are met promptly Support the dining room team during service and share in tips from evening shifts Reconcile daily accounts, balance the cash drawer, and log receipts accurately Help maintain smooth front desk operations and deliver five-star service Take on additional tasks as needed in a collaborative environment

What We’re Looking For:

Strong communication skills—both written and verbal Excellent customer service instincts and a friendly, professional demeanor Proficiency with computers and basic office software Availability to work evening shifts Previous experience in hospitality, retail, or customer-facing roles is preferred Bartending experience is a plus and offers additional earning potential through dining room support Why Join Us? You’ll be part of a growing, collaborative team at a premier destination where no two days are the same. If you’re someone who thrives in a hospitality environment and enjoys making guests feel genuinely welcomed and cared for, we’d love to meet you. Holidays and weekend availability is a must.

Job Types:

Full-time, Part-time Pay:

$18.00 – $20.00 per hour Expected hours: 24 – 32 per week

Benefits:

Employee discount

Schedule:

Evening shift

Work Location:

In person