Guest Services Associate Position Available In Merrimack, New Hampshire

Guest Services Associate 2.7 2.7 out of 5 stars 479 Old W Hopkinton Road, Henniker, NH 03242 Spacious Skies Campgrounds Job Description –

Guest Services Associate Job Summary:

The Guest Services Associate is responsible for managing routine office duties and guest service requests at the campground. As the face of the campground, this role requires a highly organized individual with exceptional customer service skills and a positive, can-do attitude. The Guest Services Associate will work closely with the General Manager, maintenance teams, and other staff members to ensure smooth operations and a welcoming environment for guests. This position reports directly to the General Manager. This role offers the opportunity to be part of a dynamic team and contribute to the campground’s success. Spacious Skies operates as a collective, and while this position is for a specific location, opportunities may arise to participate in efforts to grow the brand and operations. In some cases, this may include travel to assist at sister campgrounds.

Key Responsibilities:

Book and manage reservations using the cloud-based park management system. Assist guests throughout their stay to ensure a positive experience. Follow specific cash and credit card handling procedures, using the computer, cash register, credit card machines, and other administrative equipment correctly. Answer all incoming calls on or before the second ring while staffed at the front desk. Provide guests with information about local attractions, restaurants, services, and amenities. Ensure proper communication with maintenance and other crews as necessary. Perform daily, weekly, and monthly stocking and cleaning duties as assigned by management. Clean and maintain all areas and accommodations to the highest standard of cleanliness within time limits. Ensure housekeeping projects do not interfere with guests’ use of facilities and amenities. Maintain equipment in good condition and ensure appropriate levels of consumables for housekeeping operations. Conduct routine inspections of facilities and accommodations to ensure cleanliness and functionality. Ensure compliance with campground policies, procedures, and safety regulations. Actively participate in team meetings and contribute to a positive work environment. Organize and assist with on site activities. Report to the General Manager on operational and guest-related matters as needed. Perform other duties as assigned. GM Coverage & Emergency Response – as needed basis Provide emergency response coverage and maintain essential campground operations during the General Manager’s two regularly scheduled days off each week. Carry the designated after-hours emergency phone during the General Manager’s scheduled days off and respond within 30 minutes to urgent guest needs or maintenance issues. Evaluate emergency scenarios and make decisions based on established protocols. Coordinate with internal staff or external vendors for timely emergency repairs. Document all emergency calls, actions taken, and required follow-up steps.

Qualifications:

Strong organizational skills and meticulous attention to detail. Excellent prioritization and time management skills. Proficiency in computer systems and ability to learn new software quickly. Experience with cloud-based reservation systems (CampSpot preferred). Ability to work evenings, weekends, holidays, and varying shifts as needed. Knowledge of local attractions and outdoor activities is a plus.

Education & Experience:

High school diploma or equivalent required. Minimum of 1 year of customer service experience with exceptional interpersonal skills. Proficiency in computers, including sales tracking software, CRM tools, booking systems, POS software, email, and Microsoft Office 365. A team player willing to assist others when needed. Commitment to continuous learning and skill development. Incentives 30% Employee Discount 10%

Friends and Family Discount LifeMart & LifeCare Discount Program Referral Bonus Program Campground Transfer Flexibility Consideration Accrued Sick & Safe Leave Accommodations & Working Conditions:

The Guest Services Associate will primarily work in the front office but may also assist in various areas of the campground. This position requires extended periods of sitting in front of a computer, using office machinery, and performing repetitive tasks. Additionally, responsibilities may involve housekeeping duties, requiring the use of cleaning tools and equipment. The role involves frequent customer interactions, check-ins, and check-outs, always requiring composure and professionalism.

Physical Requirements:

Ability to sit, stand, and walk for extended periods. Must be able to perform a variety of tasks, including repetitive motions. Physical activities include walking, sitting, standing, lifting, and bending as required for job responsibilities. Spacious Skies Campgrounds appreciates your interest in our company as a place of employment. It is Spacious Skies Campgrounds’ policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. Spacious Skies Campgrounds will provide reasonable accommodations to qualified individuals.